Frequently Asked Questions
Ask us anything!
A: Our team is committed to providing uninterrupted service, even when the weather decides to challenge us. However, conditions like flooding, heavy winds, extreme colds, lightning, and substantial snowfall could lead us to postpone our visits. We stay ahead of the weather by potentially adjusting our schedule to service your yard beforehand. If that's not possible, we'll return the following week to catch up. Since these delays result in a doubled workload, we aren't able to offer account credits for these instances.
Spring is a busy time—when the snow melts, there's a whole winter's worth of mess waiting for us. We might not finish every yard in one day, but we're committed to getting yours done as quickly as possible, even if it means coming back the next day. We're here to keep your yard tidy, even when Mother Nature throws us a curveball!
A: We love to embrace the holiday spirit, but everyone deserves some time off to spend with loved ones. To honor this, we do not provide scooping services on Thanksgiving, Christmas Eve, and Christmas Day. If your regular scooping day coincides with one of these holidays, we will pause our services for that day.
Rest assured, we won’t leave you in the lurch. The following week, we’ll be back on track and will scoop up both the current and previous week’s waste, ensuring your yard remains neat and tidy. We appreciate your understanding and wish you a joyful holiday season!
A: We appreciate that having control over your service schedule is important, and we've taken your preferences to heart. While we'd love to accommodate individual scheduling requests, our service days are thoughtfully assigned based on your neighborhood. This approach ensures that we can serve our clients efficiently and keep your yards clean with minimal disruption.
Rest assured, we assign scoop days by location so that we can provide a reliable and streamlined service to each and every customer. If you're curious about your specific scoop day or if you have any special considerations, we encourage you to contact us. We're eager to assist and committed to creating the best experience for you and your pets. Thank you for your understanding and for choosing us to care for your outdoor space!
A: Not at all. Your presence is not required as long as our team can access your yard and your pets are safely indoors or otherwise secured. We aim to make our service as convenient for you as possible, so feel free to go about your day knowing we'll take care of your yard with the utmost care and professionalism. If there are any special instructions for access or additional service notes, please let us know in advance.
A: We completely understand that your dog is a cherished member of your family and may be the friendliest pup on the block. We always enjoy meeting our furry friends! However, when it comes to providing service in your yard, we must take a cautious approach. Even the most-friendly and well-behaved dogs may feel the urge to protect their territory from someone they don't recognize.
For the safety of our dedicated technicians and to ensure a distraction-free work environment, we request that dogs be kept inside during our visits. But here's the good news: if we've already had the opportunity to get acquainted with your pup and they are comfortable with our presence, we're more than happy for them to keep us company while we work!
Q: Absolutely not! We offer our Pet Waste Removal service on a flexible month-to-month basis without the need for a binding contract. You have the freedom to cancel the service whenever you wish, completely hassle-free, with no hidden penalties or cancellation fees.
A: We accept a variety of payment methods for your convenience. An electronic invoice will be sent to you, which you can pay directly. In addition to digital payments such as Venmo and Cash App, we happily accept cash and checks made payable to The Lawn Dogs. Whichever method you choose, we strive to make the payment process smooth and easy for you.
A: Our goal is to leave your yard impeccably clean, but long grass can sometimes hinder our ability to spot and remove all pet waste effectively. Overgrown grass, along with yard debris like toys and leaves, can conceal waste, which could lead to an incomplete cleaning. To ensure the highest quality service, we kindly ask that you keep your grass trimmed and your yard clear before our visit.
A: Signing up is a breeze! Simply complete our online form with your contact details, property address, number of pets, and yard size. We'll be in touch to confirm everything and set up your service. Our friendly team is also on standby to answer any additional questions you may have. We can't wait to provide you and your pets with our top-notch Pet Waste Removal Service!
