The Lawn Dogs Dog Waste Removal ("Company," "we," "us," or "our") is a professional dog waste removal service based in Meridian, Idaho. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at thelawndogs.com or use our services.
By using our website or signing up for service, you agree to the practices described in this Privacy Policy. If you have questions, call or text us at 208-248-2098 or email scoop@thelawndogs.com.
Our Privacy Promise
We collect only what we need to deliver great service. We do not sell your data. We do not share it with advertisers. We do not rent or trade your contact information. Your data is used to manage your account, schedule your service, and communicate with you about your yard - full stop.
If you ever want to know exactly what we have on file about you, or if you want it deleted, email us and we'll take care of it promptly.
Overview
This Privacy Policy applies to the website thelawndogs.com and all services provided by The Lawn Dogs Dog Waste Removal. It covers how we collect personal information, what we do with it, who we share it with, and how long we keep it.
The Lawn Dogs uses GoHighLevel (GHL) as our primary platform for client management, scheduling, forms, and communications. When you submit a form on our website, your information is received and stored within GHL. We do not operate a traditional WordPress comment or login system.
We take a minimal-collection approach: we ask only for what we need to deliver service, and we handle that information with care.
What Personal Information Does The Lawn Dogs Collect?
The Lawn Dogs Dog Waste Removal collects personal information in two ways: information you provide directly, and information collected automatically when you visit our website.
Information You Provide Directly
| Data Type | Why We Collect It |
|---|---|
| Full name | To identify your account and personalize communications |
| Service address | To route our team to your property and schedule service |
| Phone number | To send service confirmations, on-the-way texts, gate photos, and billing notices |
| Email address | To send billing receipts, account updates, and service communications |
| Number and size of dogs | To accurately price your service and allocate route time |
| Gate access information | To access your back yard without requiring you to be home |
| Payment card information | To process monthly billing (handled securely by our payment processor - we do not store raw card numbers) |
| Pet temperament notes | To keep our team safe and ensure uninterrupted service |
| Messages and inquiries | To respond to your questions and requests |
Information Collected Automatically
When you visit thelawndogs.com, our website and analytics tools may automatically collect certain technical information, including:
- IP address and general geographic location (city/region level)
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on each page
- The page you came from before visiting our site (referrer URL)
- Date and time of your visit
This technical data is collected in aggregate and is used to understand how visitors use our website so we can improve it. It is not linked to your name or service account.
How We Collect Your Information
We collect personal information through the following channels:
- Sign-up and contact forms on our website, powered by GoHighLevel. When you submit a Get Started form, contact form, or quote request, the data is stored in our GHL account.
- Text message and phone conversations. When you text or call us, your number and conversation content are stored in our GHL inbox for account management purposes.
- Email correspondence. Emails sent to scoop@thelawndogs.com are stored and managed within our email system.
- Payment processing. When you provide payment information, it is processed through our payment processor (integrated with GoHighLevel). We do not store raw card numbers on our own servers.
- Website analytics. We use Google Analytics or a similar analytics tool to understand visitor behavior on our website. This tool uses cookies to collect anonymized usage data.
- Cookies and tracking pixels. Our website may use cookies and tracking pixels for analytics and, if applicable, for retargeted advertising. See the Cookies section below for details.
How We Use Your Information
We use the information we collect for the following purposes:
Delivering and Managing Your Service
- Scheduling service visits and routing our team to your property
- Accessing your yard using the gate information you provide
- Sending pre-arrival notifications (30-minute on-the-way texts)
- Sending gate photo confirmations after each visit
- Processing your monthly billing and sending receipts
- Managing pauses, cancellations, or changes to your service
- Responding to questions, service concerns, or account issues
Business Operations
- Maintaining accurate client records within GoHighLevel
- Analyzing service routes for efficiency improvements
- Reviewing service history when resolving disputes or concerns
- Complying with legal or regulatory requirements
Marketing & Communications
- Sending occasional promotional offers or service announcements to current or past clients (you can opt out at any time)
- Understanding how visitors use our website to improve our online presence
- Running targeted advertising on platforms like Google or Facebook to reach people who may be interested in our service (using anonymized or aggregated data only - we do not pass your name or account data to ad platforms)
We do not use your data for any purpose not listed above. We do not build profiles for sale. We do not use your information for research we're not a party to. We don't rent it, trade it, or monetize it in any way.
How Long We Keep Your Information
We retain your personal information for as long as necessary to deliver service, maintain accurate records, and meet our legal obligations. Here's how that applies in practice:
Active Clients
We retain all account information - name, address, contact details, service history, gate access notes, and billing records - for the duration of your active service relationship.
Former Clients
After service ends, we retain basic account records and service history for up to 3 years for bookkeeping, dispute resolution, and legal purposes. After that, records are deleted or anonymized.
Website Inquiries and Contact Forms
If you submitted a form but never became a client, your information is retained for up to 12 months and then deleted.
Payment Records
Transaction records are retained for a minimum of 5 years to comply with financial recordkeeping requirements.
Analytics Data
Anonymized website analytics data is retained per the terms of the analytics provider (typically 26 months for Google Analytics).
You can request deletion of your personal information at any time by contacting us at scoop@thelawndogs.com. We will honor deletion requests promptly, subject to any legal retention requirements.
How We Protect Your Information
We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Using GoHighLevel, a professionally managed platform with industry-standard security practices, for client data storage
- Using a PCI-compliant payment processor - we never store raw card numbers on our own systems
- Limiting access to client account information to authorized team members only
- Maintaining secure, password-protected systems for all business operations
- Using encrypted communications (HTTPS) on our website
No method of data transmission or storage is 100% secure. While we take your privacy seriously and implement strong safeguards, we cannot guarantee absolute security. If you have reason to believe your information has been compromised, contact us immediately at scoop@thelawndogs.com.
Gate Access Information: We treat your gate codes, lock combinations, and property access details with particular care. This information is stored within GoHighLevel with access limited to active service team members. When your account is closed, gate access information is removed from active records within 30 days.
Cookies & Website Tracking
Our website thelawndogs.com uses cookies and similar tracking technologies. A cookie is a small text file stored on your device when you visit a website. We use cookies for the following purposes:
Analytics Cookies
We use Google Analytics to understand how visitors use our website - which pages are most popular, where traffic comes from, how long people stay, and what devices they use. Google Analytics uses cookies to collect this data in anonymized form. Your name and personal information are not shared with Google Analytics.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
Functional Cookies
Some cookies are necessary for our website to function correctly - for example, remembering your preferences when you fill out a form. These cannot be disabled without affecting how the site works.
Advertising Cookies
We may use advertising cookies from platforms like Google or Meta (Facebook) to show targeted ads to people who have visited our website or who match the profile of our typical clients. These cookies do not contain your personal account information - they work through anonymized identifiers assigned to your browser or device.
You can manage or disable advertising cookies through your browser settings or through platform-level opt-out tools:
- Google Ad Settings
- Meta (Facebook) Ad Preferences
- Your browser's built-in cookie management settings
Most browsers allow you to refuse or delete cookies at any time. Doing so may affect how some features of our website work, but it will not prevent you from using our service or contacting us.
Your Privacy Rights
You have rights regarding the personal information we hold about you. We honor these rights promptly and without requiring you to jump through hoops. Simply contact us and we'll take care of it.
Right to Access
You can request a copy of the personal information we hold about you at any time.
Right to Correction
If any information we have is inaccurate, let us know and we'll correct it immediately.
Right to Deletion
You can request that we delete your personal information, subject to legal retention requirements.
Right to Opt Out
You can opt out of promotional communications at any time. Service communications (confirmations, billing) cannot be opted out of while service is active.
Right to Portability
You can request your data in a readable format if you want to transfer it elsewhere.
Right to Complain
If you feel we've mishandled your data, contact us directly. We take these concerns seriously and respond within 5 business days.
To exercise any of these rights, contact us at scoop@thelawndogs.com or text 208-248-2098. We do not charge a fee to honor these requests and will respond within a reasonable timeframe - typically within 5 business days.
Opting Out of Marketing Communications
To stop receiving promotional texts or emails:
- Reply STOP to any promotional text message to cancel
- Text HELP to any message to receive help or contact information
- Click the unsubscribe link in any promotional email
- Email us at scoop@thelawndogs.com and ask to be removed from marketing communications
Message and data rates may apply. Message frequency varies based on your service schedule and account activity. Text STOP to cancel. Text HELP for help. Consent to receive text messages is not a condition of purchase or service. We do not share your phone number with third parties for their marketing purposes.
You will continue to receive service-related messages (appointment confirmations, gate photos, billing receipts) as long as you are an active client. These cannot be opted out of as they are essential to service delivery.
Children's Privacy
Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it promptly.
If you believe a child has submitted personal information to us, please contact us at scoop@thelawndogs.com and we will address it immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.
For material changes - changes that significantly affect how we handle your personal information - we will make reasonable efforts to notify active clients via email before the changes take effect.
Your continued use of our website or services after a Privacy Policy update constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically.
Privacy Questions & Contact
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data, we want to hear from you. We're a small, local team - you'll always reach a real person:
- Email: scoop@thelawndogs.com - we respond within 24 hours, usually faster
- Call or text: 208-248-2098 - Mon-Fri 8am-6pm, Saturday 9am-4pm
- Contact form: thelawndogs.com/contact
- Mailing address: The Lawn Dogs Dog Waste Removal, Meridian, Idaho
We are committed to resolving any privacy concern promptly and in good faith. If you feel we have not adequately addressed your concern, you have the right to contact your state's consumer protection office or attorney general.
Questions About Your Data?
Just ask. Email scoop@thelawndogs.com or text 208-248-2098 and a real person will get back to you - usually the same day.
✉️ Email Us Directly